Gary Lean Blog_LinkedIn

Gary Corrigan: Let’s talk process

Process; it isn’t always the most exciting or invigorating subject, but it can be the making of great (or poor) customer service.

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Celebrating 30 years of giving our all

Last month sees CET celebrating its 30th anniversary. While I haven’t quite been here since it all began, I’ve now been here longer than anyone else. This time of year is usually spent planning for the future, but I thought I might make a little

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Introducing CET Calibration

The essence of CET has always been “Giving Our All”. This embodies the group’s commitment to exceeding expectations and leveraging our experience and expertise to become a trusted partner.

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CET and the technology revolution

There has been a technological revolution over the past 20 years that has forever changed the way businesses communicate and operate. The maturing of the Internet, ubiquitous wireless access, the Internet of Things, mobility and cloud computing

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The Connected Claim

PwC predicts the connected home market could be worth up to $150bn worldwide by 2020, so when embraced by homeowners, claim alerts and notification to insurers could be automatic.

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6 Key Considerations When Scoping Materials Testing

Keeping on top of the materials testing industry can be challenging. Tests come in and out of popularity; often as a result of changes in legislation. When it comes to preparing a tender for testing services, it isn’t always an experienced

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CET Assurance Taps into App Technology

As part of its ongoing commitment to innovation and development, property assurance specialist CET has launched a new app which is set to revolutionise the home emergency response sector, reducing response and repair time whilst streamlining the

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Supply and Demand – The Changing Face of Customer Service

Changes in customer demand, emerging technologies and an increasingly “connected” society have impacted the way the property insurance industry manages claims. Customers no longer expect to be kept “on hold” as they log a claim as suppliers use

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