From the 1st April 2022, CET have committed to being a Real Living Wage Employer as defined by the Living Wage Foundation. CET decided to make this commitment as
It's All in a Day's Work for CET - Customers, Clients and Culinary Surprises!
Customer feedback, 2022
"I had problems with my boiler, and as a result had no hot water or heating. I phoned CET and was greeted by friendly helpful staff, who kept me updated on the situation as it went on. They deployed an engineer who came and fixed my boiler within 18 hours. The engineer was polite and explained everything as he went along. All-in-all, an excellent service and I would 100% recommend CET."
- Customer, March 2022
Fixed an exterior door lock in a very efficient manner
"I called CET regarding a faulty lock which was sorted quickly on the same day, with the engineer replacing the lock completely, leaving 3 new keys with it. The lock is now so much better than it has ever been. Very impressed with the service, which really put our minds at rest. Overall, I received an efficient, helpful, and timely service."
- Customer March 2022
"CET were quick to get through on the phone and provided a helpful service at every stage. It was a huge relief to get my issue sorted so quickly. The engineer who visited was efficient. I’ve had a busy week in work and have guests arriving this weekend, so I’m very grateful this was sorted so easily."
- Customer, May 2022
"Unbelievably great service! I phoned CET at 11am regarding my issue, and it was all fixed and done by 5pm that day. I was kept up to date throughout the day and had none of the hassle of trying to find my own plumber! I can’t recommend CET highly enough."
- Customer, April 2022
"CET were very helpful and reassuring from the first phone call. Their follow up tracker system is excellent, and my issue was sorted within 90 minutes of first contact. First class service and a relief to get sorted. Thank you for a really excellent service, from start to finish."
- Customer, March 2022
"I had a blocked outside drain, so I called CET who were helpful, friendly, and easy to talk to. I was updated regularly via text whilst they looked for an engineer to resolve the problem. They let me know once a local drain company had been found and the engineer then phoned to let me know he was on his way. The engineer had resolved the issue in about 20 minutes. CET then called the next day to confirm that my drain was now unblocked. This was the first time I’ve ever claimed on a home insurance policy, but I feel reassured that if I had to do it again, it will be dealt with promptly, professionally, and with lots of communication."
- Customer, February 2022
"The young lady from CET who took my call was an excellent listener and communicator. She was very caring and quickly organised for a plumber to attend my home emergency. The plumber arrived very quickly- a young man who was very COVID aware and safe. He was very skilled and experienced in plumbing as he quickly diagnosed the problem and stopped the flow of water. He was very respectful of our home and left the area he was working in clear and tidy. A very impressive, professional, and reassuring service all handled with great skill and empathy."
"A little over an hour of contacting CET, an engineer was at my home and promptly fixed the problem with my boiler. In addition to this, he showed me how to rectify the problem myself in the future. I find the timescale and level of service I received to be extremely superior and quite amazing. I am very grateful and would highly recommend CET and their contractors."
"Excellent customer service from CET. The engineer they sent out to resolve my issue was really polite and knowledgeable and persevered to get the repair done."
- Customer, May 2022
"Excellent service all-round. Customer service seems to be at the forefront of all they do. I cannot recommend CET highly enough. Nothing is too much for them."
- Customer May 2022
“We believe that CET are market leading in the provision of claims management to the insurance sector. Emergency and small building claims require a provider who has the ability to offer customers and partners simple and easy notification of claims and who can react quickly to resolve the problem. CET are able to this and more through its innovative use of technology that is a key differentiator in the market, generating process efficiencies and improving the customer experience. There is no other provider that comes close."
Now that's what we call Meals on Wheels!
By using the SIMPLIFi app, customers can track engineers as they are on their way to help resolve a home emergency. One customer noticed that their engineer was soon to be passing their local McDonalds, so called the engineer and asked if they wouldn't mind picking up two Happy Meals and a Big Mac for them. The engineer shortly arrived at the customer's house with his toolbox in one hand and their McDonalds order in the other!
Paul Adams, Regional VP:
"SIMPLIFi exemplifies why building with Twilio is a great strategy for businesses of any size. We're proud to work with the team at CET and the support we've given to help develop such a high-quality platform and continue to be impressed with their digital transformation. They've taken extensive domain knowledge, combined Twilio's powerful, developer-trusted APIs and built something that truly differentiates them in the market."
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