All in a Day's Work...

It's All in a Day's Work for CET  - Customers, Clients and Culinary Surprises!

Customer feedback, 2021



A polite and knowledgeable engineer

"The plumber who fixed my kitchen pipe was very polite and did a great job . He was very helpful and answered all the questions I asked him. He wore a mask due to COVID and protected our carpets by wearing shoe covers. Very impressed!"

- Customer, July 2021

Exceptional service

"I received excellent service from CET. The staff were helpful, friendly, very knowledgeable and really went above and beyond to support our emergency."

- Customer, August 2021

The issue was resolved with just one call

"When a leaking overflow needed to be repaired the simple solution was to contact CET via our insurance provider. We'd taken out Home Emergency cover and were so pleased that we had. A single phone call was all we needed to sort out the issue. Within half a day, on a Sunday, they'd arrange an engineer to attend site who promptly resolved the problem, no drama, no delay."

- Customer, August 2021

"I cannot rate the service we received from CET highly enough. CET were called out via our emergency cover to unblock our drains. We had already asked another firm out who said they couldn’t fix the problem and it would be two weeks before the machine they needed was available, however CET sent a team out within two hours of my initial call! They unblocked the drains and then cleaned and disinfected everywhere, plus gave us some advice for going forward. Brilliant, efficient, and helpful. I highly recommended CET- I’d give them more than 5 stars if I could."

- Customer, July 2021

"I contacted the Home Emergency Response service at 2.10pm to report an overflowing drain that was leaking wastewater from our toilet through the manhole cover. I got a text to advise an engineer would be with us between 2.30pm and 6.15pm however the engineer arrived earlier and promptly cleared the blockage. Issue was resolved within 30 minutes of my initial phone call to report!! You cannot get better service than that. Excellent response and issue resolved very promptly indeed."

- Customer, June 2021

"Our ensuite toilet had sprung a leak. It had gone on for two days but wasn't noticed because the floor mats had soaked it up and I thought it was my husband splashing water about. On Sunday night, I decided to clean the loo and, to my horror, saw liquid coming out all around the base of the pedestal. My husband has prostate cancer, so he needs instant access to this toilet. However, CET very promptly sent out a plumber who solved the problem. What an angel! He diagnosed the issue and fixed it straight away so my husband would be okay. He was courteous, helpful and efficient."

- Customer, September 2021

"If Carlsberg did property maintenance, they'd struggle to beat this! 10:30 Sunday night and an accident resulted in a pane of glass on our double glazed front door shattering. I called my insurance company and within 15 minutes of explaining the problem, we got a call back from CET explaining what to expect and it all happened as explained!! The engineer said he’d be with us within 90 minutes and was, the glass was made safe and he left within 15 minutes. Amazing service - thank you."

"Great call handlers, very calm and reassuring. Excellent tracking information so we knew when to expect the engineer, who again was very calm and capable. Home emergencies are never a good thing, but I’m glad my insurance company use CET as they really helped."

"I am very impressed with the service from CET! Completely excellent customer service from start to finish. From my initial phone call to report water flooding down from my attic (late on a Saturday afternoon) and my need for an emergency plumber, to the telephone follow up call after it was all fixed less than 24 hours later! Total professionalism from all the people who dealt with my claim! Well done!"

- Customer, August 2021

"I've just moved into a new house and had a huge leak in my kitchen. I called my insurance company who use CET Property Assurance. The staff at CET couldn't have been more helpful - they (virtually) held my hand throughout the process of getting my leak fixed. Thank you so much - you really are a fantastic team of lovely people."

- Customer July 2021

Read All About Us!

Click below for the latest updates from around our business

CET welcomes New Head of Operational Support

C   ET has made a new appointment to its leadership team as the property assurance specialist further invests in improving operational delivery across the UK. The

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CET and Remploy partner to offer increased employment opportunities

CET, the claims management insuretech specialising in home emergency policies, subsidence investigation, underground services, property repairs and restoration, has

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It was the hottest event of the Summer!

August 2021 saw CET host the hottest event of the summer, as almost 300 of Our People and their families got together to celebrate with our first company Summer BBQ.

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