All in a Day's Work...

It's All in a Day's Work for CET  - Customers, Clients and Culinary Surprises!

Customer feedback, 2021



Excellent Service

"I contacted my insurance company who passed me onto CET. Just a few hours after my initial contact, an engineer arrived. Prior to this, I had received text messages and a phone call to tell me he was on his way. The engineer was courteous, helpful, and totally competent – identifying the underlying problem and fixing it promptly and efficiently."

- Customer, October 2021

Well done, and thanks for everything!

"I had a significant blockage in the bathroom waste system. This caused me a lot of panic and I hoped we could get someone to come and fix it for our young family without causing any upset. I contacted the CET emergency helpline, who were very quick, supportive, and efficient with their response. The engineer they sent was a real star. He put our minds at rest, was extremely pleasant and customer focused, and sorted the issue quickly and efficiently with minimum fuss and a great attitude. 10/10 for service, quality and attitude."

- Customer, December 2021

I couldn't be more impressed!

"I had a leak under my sink two days before Christmas! Thankfully, my home insurance includes emergency cover and from the moment I made the call to CET, I couldn't be more impressed by how the situation was handled! CET were polite, professional, and pleasant to deal with. The engineer quickly identified the problem and had it repaired in minutes- but didn't leave until he'd carefully checked the repair was a success and the problem was sorted. Excellent service!"

- Customer, December 2021

"From start to finish CET were amazing. The person I initially spoke to from CET went out of their way to be helpful and even managed to calm me down. I got sent text updates regularly. The engineer was superb, polite, and pleasant. They got straight on with the job and sorted the problem- no fuss, no hassle. Later, I got a call from another lovely person at CET who asked if I was satisfied with everything, which I was. I would highly recommend CET."

- Customer, November 2021

"I contacted CET via my home emergency insurance after returning back from holiday, to find that water was overflowing in our expansion tank. The initial call was made at 12:40 and a plumber arrived by 13:30 and had replaced punctured float valve and left by 14:20 as the issue had been resolved."

- Customer, October 2021

"Our ensuite toilet had sprung a leak. It had gone on for two days but wasn't noticed because the floor mats had soaked it up and I thought it was my husband splashing water about. On Sunday night, I decided to clean the loo and, to my horror, saw liquid coming out all around the base of the pedestal. My husband has prostate cancer, so he needs instant access to this toilet. However, CET very promptly sent out a plumber who solved the problem. What an angel! He diagnosed the issue and fixed it straight away so my husband would be okay. He was courteous, helpful and efficient."

- Customer, September 2021

"If Carlsberg did property maintenance, they'd struggle to beat this! 10:30 Sunday night and an accident resulted in a pane of glass on our double glazed front door shattering. I called my insurance company and within 15 minutes of explaining the problem, we got a call back from CET explaining what to expect and it all happened as explained!! The engineer said he’d be with us within 90 minutes and was, the glass was made safe and he left within 15 minutes. Amazing service - thank you."

"Great call handlers, very calm and reassuring. Excellent tracking information so we knew when to expect the engineer, who again was very calm and capable. Home emergencies are never a good thing, but I’m glad my insurance company use CET as they really helped."

"We had a power failure at lunchtime. I called my Home Emergency Insurance provider who put me in contact with someone from CET. They said they would text me within the hour to advise when an engineer would be able to attend my issue. Sure enough, I received a text and the engineer arrived later that afternoon. The engineer quickly diagnosed the fault- a redundant fuse box had failed which the engineer by-passed and restored the power. The engineer knew exactly what he was doing and was efficient, obliging and, tidy. Thank you for the excellent service. "

- Customer, December 2021

"I've had to use CET twice in the last 2 weeks for plumbing problems. On both occasions, their customer service agents have been efficient, polite, and reassuring. The engineers deployed by CET have also been excellent. I am extremely grateful for the service offered by CET and cannot rate them highly enough."

- Customer November 2021

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