As part of its ongoing commitment to innovation and development, property assurance specialist CET has launched a new app which is set to revolutionise the home emergency response sector, reducing response and repair time whilst streamlining the entire process.
SIMPLIFi, an integrated, intelligent and innovative home emergency app, is currently being used by CET’s home emergency technicians nationwide, offering a data collection platform which tracks projects from claim to resolution. Utilising real time information, the app provides insurers, loss adjusters and claim handlers with a complete paperless audit trail for the entire repair process, and provides a faster response service for insurance customers.
Already significantly reducing home repair and claim time, SIMPLIFi logs every aspect of a home emergency response visit from the amount of time spent at a property and the health and safety checks conducted, through to recording images of the repair and submitting the technicians recommendations. Information is then sent directly to the client who can review repair quotes and provide intelligent and rapid approval, ensuring the problem is dealt with as efficiently as possible. The app is proving popular with major insurers and led to CET being names ‘Supplier of the Month’ by Royal Sun Alliance soon after introduction.
Paul Wozencroft of CET explained: “We’re constantly looking for ways to enhance our service for the benefit of our clients, and innovation is an essential part of this. As just one of a handful of organisations who are using technology in this way, the new app offers a simplified and rapid solution for our insurance customers, providing complete transparency, speeding up the entire process and ensuring the data collected is more accurate than ever before.
“Multiple suppliers and many lines of communication increase the risk of error and delay the entire repair process, however SIMPLIFi promises to improve efficiency providing one single, integrated point of contact in which suppliers can effectively respond, resolve and conclude, making the entire process simpler for everyone involved.
“While the app is ground-breaking for the industry as a whole, it will also benefit insurance customers resulting in less queries, reduced waiting times and improved customer experience.”