Repair Terms and Conditions
CET Structures Ltd
Repair Terms & Conditions
1. These terms
These are the terms and conditions on which we will carry out the work we have quoted for you. Please read them carefully. These terms tell you who we are, how we will provide the services to you, how you and we may change or cancel the work and how to make a complaint.
2. Information about us
We are CET Structures Ltd. Our registration number is 02527130 and our registered office address is East Building, Cable Drive, Walsall, WS2 7BN. You can contact us by calling 0330 015 9009 or by writing to us at;
East Building,
Cable Drive,
Walsall,
WS2 7BN
You can find everything you need to know about us here:
www.cet-uk.com/about
3. Your quote
When providing a quote, we want that to be the price you actually pay. To do that, we need you to tell us as much as you can about the work required. If our engineer arrives and finds out more work is required, then we may have to charge you more for the work.
We will agree any additional costs with you and provide you with an updated or additional quote before starting any work.
We will agree a price with you over the phone and take your credit or debit card details then. The full amount for the visit will be taken up front before a CET approved tradesperson attends your property. Included in your quote will be a minimum fee, which is non-refundable. Your credit and debit card details are kept safe and secure and are not stored by us. We can only accept payment using the following cards: Mastercard, Maestro, Visa, Visa Debit or if you’d prefer, you can make payment via Electronic Bank Transfer. Please note that if you opt to pay via Electronic Bank Transfer, an engineer won’t be dispatched until the payment has cleared. You can call us Monday – Friday between 8:30am and 6:00pm to arrange payment.
Your quote is valid for 14 days from the date we give it to you. If you don't accept your quote in that time but change your mind later, we may need to give you a new quote.
4. The work
We will complete the work included in your quote with due skill and care and in accordance with industry standards.
Who does the work?
We use our own employees, approved tradespeople (on our behalf) or provide access to third party contractors to carry out the work. These are carefully selected to make sure they provide a great level of service.
When will we do the work?
We will start the work on the time and date we agree with you when you accept the quote. We will also give you a time estimate for how long the work is going to take to complete.
There may be circumstances outside of our control that prevent us from starting the work at the agreed time or keeping to the estimated timescale. If this happens, we will contact you as soon as possible to let you know and rearrange the appointment with you.
The parts we use:
Where we replace parts, these will be CET approved standard alternatives. We will try and get parts from the original manufacturer or our approved suppliers. The parts we use will provide similar functionality but not necessarily be identical, the same make and model or the same type of fitting. For example, we may replace a designer tap with a standard one or replace electrical fittings with our nearest version. Our engineer can fit an alternative part supplied by you (so long as it complies with British Standards and regulations), however this part will not be guaranteed by us. Our engineer will not fit parts supplied by you where the work relates to the gas supply or the central heating system.
Preparation for our arrival:
It is your responsibility to give us access to your home. If we cannot get access, we won’t be able to complete the work and you will need to contact us to arrange another appointment.
Please note if in any circumstance the work cannot start or cannot be completed, and our engineers have arrived at the property, you will not be eligible for a refund.
Please make sure that the area that needs attending to is safe (i.e. clear of all household items). We won’t be able to start any work if we believe there is a health and safety risk, for example hazardous chemicals, asbestos, or pest infestations- and we won’t return to finish the work until that risk is gone.
It is your responsibility to get any permission needed for the work, for example if you don’t own the property, you need to obtain the owner’s permission first. You will be responsible for any losses or costs to us if claims are made against us for work carried out without the proper permission.
For plumbing and underground works, you will need to make sure we have clear access to drains and manhole covers, and a supply of mains electricity and water. If this isn’t provided to us, you may be responsible for any extra costs to us for any additional work as a result. If access has to be made to your property in order to carry out any work, for example cabinets or cupboards have been removed, we will fill in any holes that we have made and leave the surface level. We will do or best to carry out the work without causing unnecessary damage to your property, but you accept that the work (including removing or dismantling any existing fixtures and fittings) may cause damage. We will not replace or restore the original surface or construction, for example tiles. Unless we have been negligent, any redecoration or repair of damage that may be needed following our work is your responsibility.
Where a repair is not possible:
After assessment of the work a repair may not always be possible. This could be due to the parts required no longer being available, poor condition of the property or item being repaired or the number and cost of parts required is such that a replacement may be more suitable. The engineer will discuss the options you have in these circumstances. If the repair is not possible because it is different to that described when agreeing your quote, and it requires a different engineer, different parts or a new quote, you will not be eligible for a refund.
5. Your right to cancel
You have 14 days from the date you accept your quote to cancel without giving any reason. Or if we have ordered parts for the job, you have 14 days from the date they arrive. This is your statutory cooling off period. You can choose to have the work carried out before the cooling off period ends, however, if you cancel after we have started the work, we will charge you for any work we have already done, and parts used. We won’t charge you if you cancel prior to our engineer being dispatched to your property on the day works are due to start.
If you do wish to cancel, please call us on 0330 015 9009 or fill in the cancellation form at the bottom of this document and post it to us. We refund you by the method you used for payment. We don't charge a fee for the refund.
6. Guarantee
We guarantee any work done and any materials which we provide for a period of 12 months from the appointment. This means that if any problems occur after the completion of the work and they are the result of any faulty workmanship, we will remedy those problems at no further cost to you. Likewise, if any materials we supply are faulty, we will replace them free of charge. We then guarantee any additional work carried out, or additional materials provided, but only until the date that is 12 months from the original appointment. This does not affect your rights under the Consumer Rights Act 2015, if applicable, and any laws that replace it.
1. Please note, however, that our guarantee is subject to the following: Where the work involves a blocked drain, a boiler service or the flushing of a central heating system, relates to pest control e.g. vermin, wasps or ants, or a heavily corroded water supply pipe, the 12-month labour and parts guarantee is not applicable. So, if you have any further blockages or problems with your boiler, system flushing, pest infestations or corroded water supply pipes, you'll need to pay for us to come and sort it out again.
2. We will not remedy any problems with materials or parts where they have been purposely or accidentally damaged. Nor will we remedy any problems where it relates to materials or parts you have provided.
7. How to raise a dissatisfaction
We aim to provide you with a high standard of service but from time-to-time things may go wrong. When we receive dissatisfactions, we investigate them, and every effort is made to resolve them to your satisfaction. If you need to express any dissatisfaction about our services, please phone 0330 015 9009 or write to CET Structures Ltd, East Building, Cable Drive, Walsall, WS2 7BN
8. The law that applies
This agreement is governed by the laws of England and Wales, except where the property is in Scotland, in which case the laws of Scotland will apply. All correspondence will be in English.
9. We use your personal data as set out in our Privacy Notice
Although our Privacy Notice does not form part of the contract between you and CET Structures Ltd, we recommend that you read our Privacy Notice, to understand how we collect and use your personal data and your data protection rights.
Please see our Privacy Notice at: www.cet-uk.com/customer-privacy-notice
Cancellation Form
1.1 You may download and use the cancellation form here, but it is not obligatory.
1.2 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.