What our customers have to say

We pride ourselves on delivering an exceptional service to tens of thousands of customers every year. Here’s what some of them have to say:

“I would like to pass on my thanks to Dawn Roberts (Customer Relations Executive, Home Emergency). She has been fantastic in terms of her customer service and help when it came to the repair of my boiler. Dawn is a credit to you and your team; it’s Christmas and we have had no heating or hot water for the last 10 days and she has saved us further stress and cost!” – Mr T., 10/12/2019

“Thank you Rianna Rossell (Customer Relations Executive, Home Emergency) for contacting me at this distressing time. You have put our minds at rest knowing everything will be put right regarding our electrics. We didn’t sleep very well that night after the emergency call out, but you have put our minds at rest knowing everything will be sorted.” – Mr M., 10/12/2019

“I have dealt with CET a few times and found them to be so helpful, polite and very understanding of my situation. I had to go without hot water and heating due to a boiler breakdown. The engineer that attended today, was so very kind. He could clearly see that I was upset about not being able to fix the boiler (not his fault at all) and helped and advised me the best he could. So big thank you to the CET engineer that visited me today in Calne.” – Ms H., 04/12/2019

“When I called the emergency line the person on the phone was very polite and helpful. The engineer was with me within two hours, he also came on Sunday morning to fit the part. I really appreciated your prompt, efficient service. Thank you.” – Heating Customer, October 2019

“The advisor was knowledgeable and supportive. He made the claim easy and was very clear on what had been agreed. The plumber came the same evening and sorted the issue quickly and effectively.” – Heating Customer, October 2019