Anyone working in the insurance or assurance industries knows to expect seasonal variations. Mother nature has a significant impact on the market; none more so than when the temperatures drop and the wind and rain pick up. The autumn of 2016 has been no exception.
In the aftermath or storm Angus, our Home Emergency Response team experienced the biggest surge in call volumes since February 2014. Many claims were processed in the week following storm Angus’ arrival in the UK, as the high winds and torrential rain were followed by plunging temperatures. Damaged roofs, leaking pipes and broken boilers made up most of the claims.
At CET we understand that a home emergency is very personal and when a customer’s home is under attack and they reach out for support, they require both empathy and an efficient solution.
That’s why our Home Emergency Response team is comprised of highly-trained staff with a wealth of experience in customer-facing services. We aim to provide excellent customer service first time, every time 24 hours a day, 7 days a week.
We’d like to say a huge thank you to all the contact centre team for putting in the extra hours and maintaining customer service levels throughout the week.