CET wins major deal with Domestic & General

One of the country’s leading and fastest-growing claims management insurtechs, CET, has landed a major contract with appliance care company, Domestic & General (D&G) to provide a technology-enabled home emergency claims service, coupled with access to its extensive network of specialist contractors.

CET has secured a five-year deal, which will see it managing a branded claims portal for D&G, the UK’s largest specialist warranty provider. D&G customers with certain policies will be able to access the portal, validate their cover and receive a rapid turnaround on home callouts, together with real-time updates on the progress of their claims.

The portal will go live later this year and will be powered by CET’s cloud-based claims management system, SIMPLIFi and backed up by a 24/7 ‘virtual call centre’ operation. Developed from scratch by CET, SIMPLIFi is able to handle unlimited call volumes with unrivalled data analysis, applying machine learning & artificial intelligence to streamline the claim and job-handling process for customers and deliver a first-class service for insurers.

To prepare for the launch, CET’s UK-wide team of more than 250 claims handlers have undergone comprehensive training on the D&G portal, which will ensure a seamless transition from its current provider and provide an enhanced service for its customers.

Chris McLain, Chief Executive Officer of CET, said: “While the last 12 months have been challenging for many in our sector, we have been able to capitalise on our established homeworking structure, adapting to the pressures, and winning new business as a result.

“Our ambitious plans have not been curtailed by the pandemic. On the contrary, it has allowed us to play to our strengths, thanks to our unique technology which is providing our insurers with peace-of-mind as well as unrivalled customer service. It is these promises that are enabling us to drive forward and make significant gains.”

Michael Fitzgerald, Service Director of D&G, said: “CET and D&G’s partnership and technology is unrivalled in our sector and means we can work at speed. This innovative, forward-thinking approach matches our own company culture, and we are confident that our customers will benefit from faster and more fluid solutions in their time of need.”

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