CET, the claims management insuretech specialising in home emergency policies, subsidence investigation, underground services, property repairs and restoration, has agreed a partnership with Remploy to offer employment opportunities for people with substantial barriers to work.
Remploy delivers employment and skills programmes for thousands of people across England, Scotland and Wales each year, through which they help people to overcome barriers, gain new skills and find work.
Jan Fairhurst, CET HR Manager, said: “As a business, CET has been looking at ways in which we can increase our pool of available talent and offer opportunities to individuals with health conditions who are restricted regarding where they can work due to potential issues with transport, as well as the physical building itself.
“I worked at Remploy earlier in my career, so I was aware of the fantastic support that they provide to people who are looking to find employment and, since CET moved to a 100% homeworking model, this has created significant opportunities for us to further engage with a more diverse workforce.”
The first person to join CET as a result of the partnership with Remploy was Hayley Borg (left), who had previously worked in account management, business development and telesales roles before moving abroad for six years. She explained: “I decided to move back to the UK to be closer to family and friends, which I think is important now that I have a young child, however I struggled to find a role due to the onset of the COVID19 virus and it was at this point that I decided to sign-up with Remploy.
“I was soon made aware of an opportunity with CET and I was pleased to be offered an interview, which was my first since returning to the country. The interview went well in which they explained everything that the role would entail and it sounded really interesting to me, as I’m very much a people person and I liked the idea of being able to play a direct role in helping Customers to resolve their home emergency issues.
“Within the hour of completing my interview I was offered the job of Customer Incident Manager, which I was delighted about. I started the four-week training programme in June 2021, which gave great practical insight into what the role would be like rather than just throwing me into the deep-end. As well as providing all the required technology such as a keyboard, headset, screen and camera, I was also given a desk and a chair which was essential for me to be able to work from home in a comfortable and efficient environment, as I had no appropriate furniture of my own.
“Working from home is really convenient for me with a young child and CET has been excellent in terms of flexibility. I recently changed childcare arrangements so that I can take my child somewhere closer to home and, when I spoke with my manager to discuss how this would impact on my availability, they were absolutely fantastic. My shift patterns were changed with no issues and it allows me now to balance my home-life perfectly with my work duties.
“Getting this position with CET has been a hugely positive experience for me and I would 100% recommend it to other people. I really enjoy talking to people and it is very rewarding to play a key role in providing help to Customers, often in a time of distress. All of my colleagues are really nice and friendly too and, despite not meeting them face-to-face yet, we are encouraged to chat with each other about both work and non-work related issues and that’s really important in terms of feeling like we are all part of the same team.”
Jan concluded: “It is fantastic to welcome Hayley to the CET team, and we are pleased that she will soon be joined by another new colleague as a direct result of our partnership with Remploy. We are hopeful that these will be just the first two of many as we try to offer opportunities to as wide and diverse a workforce as possible.”
Amy Wilson, Remploy Regional Account Manager, said: “At Remploy, we work with people who are facing a range of barriers that make them further removed from the job market, which can make it even more difficult for them to find sustainable employment. As well as their more complex barriers, a large portion of our participants face secondary barriers as a result, including struggles with transport and childcare, and living in remote locations. Therefore, working from home is the best and, sometimes, only option for them.
“With CET moving their operations to home working, it has opened doors for our participants who would have found it hard to find work otherwise. Our partnership with CET has made entering the world of work a much more achievable goal for these participants. They offer great training which makes the transition to work a lot less daunting and as they offer permanent roles, it provides greater job security.
“One participant who has recently started with CET thought they were unemployable. To see their confidence increase has been incredible, and we are excited about supporting even more people with CET.”
For more information on partnering with Remploy contact firstname.lastname@example.org