Home Emergency Response Call Out

CET agents handle a wide variety of home emergency response calls, from fallen trees to burst pipes, blocked drains to gas leaks. From time to time we get calls where emergency response takes on a new meaning. When time is a factor, a rapid response is essential.

In January 2016 our contact centre took a call from a concerned policy holder. Their partner was receiving medical care at home that required 24/7 connection to an oxygen source and they were experiencing frequent power outages. The battery back-up would provide short-term power but was running low.

We immediately arranged for one of our local emergency response teams to visit the policyholder and they arrived on site within an hour of us taking the call.

A detailed site investigation revealed a faulty appliance on the circuit was causing the RCD (Residential Current Device) to trip repeatedly; cutting power to the premises. The faulty appliance was removed and uninterrupted power returned.

Emergency calls come in all shapes and sizes. When a policy holder reaches out for an emergency response they expect both professionalism and empathy; that’s why our Home Emergency Response teams are highly trained and always put the customer first.

CET. Giving Our All.

Related articles

The latest updates from around our business.

CET presents on importance of climate-driven surge planning

The Home & Property Claims Conference 2024 featured an engaging session led by CET UK’s Chief Revenue Officer Toby Mitchell and Distribution & Product Development

Read more

CET shortlisted as finalist at the Insurance Times Awards

Last week, the CET team were thrilled to attend theInsurance TimesAwards in London, where we were shortlisted as a finalist for the prestigious 'Claims Partner of

Read more

CET exhibits at the ILC Home and Property Claims Conference

CET UKwere delighted to exhibit at the annualI Love ClaimsHome & Property Claims Conference, discussing our unique home emergency assistance and underground

Read more