Welcome to CET, we provide Home Emergency solutions on behalf of your insurer. Thank you for logging your Home Emergency claim with us today, we are here to help get things back on track for you and take you out of your emergency situation!

What happens Next?

Within the next 60 minutes you will receive a text message to confirm your appointment time, the contractor will notify you when they are on their way, they will do everything they can to take you out of the emergency situation.

The majority of the time our contractors are able to fix the problem first time, if for any reason a follow-up visit is required, and depending on your policy coverage, we will aim to return within 3 days of the latest visit, depending on material availability. However they will attempt to resolve the emergency on the first visit.

Roofing Claims

During a roofing claim a contactor will attend and asses the work required to make a temporary fix, where possible they will make the roof watertight to stop any further damage being caused to the property. Health & safety is of paramount importance to us, therefore due to Weather conditions it is not always possible to send a contactor during heavy rain or storms, however we will attend as soon as its safe to do so.

Pest Claims – Wasps

The pest controller will treat the wasps’ nest, once completed the treatment can take up to 24hrs to take effect, if after that time you still see activity please give us a call and we will be happy to help.

Pest Claims – Rats & Mice

The pest controller will carry out the necessary treatment, this may require up to 3 visits to fully resolve the problem and may take between 1-3 weeks, the pest controller will provide full details once they have assessed the situation.

Glazing

For glazing claims we will attend and provide a temporary repair to make the property safe and secure until a permanent repair is completed, this maybe covered under your home insurer, please check with your provider once the temporary has been completed.

FAQ’s

I haven’t received an appointment time

We will keep you fully informed during your home emergency, if we have been unable to find a contractor after 60 minutes we will provide an update via text message, if we are unable to find a contractor within a suitable time we will call you to provide an update and discuss all available options.

The contractor hasn’t arrived

Once the contractor is on their way they will send you a message to confirm, if the contractor is delayed you will be contacted by one of our team to provide an updated arrival time.

I need to change my appointment time

No problem, we understand that plans change, should you wish to amend your appointment just give us all a call and we will re-arrange this for you.

I need to cancel my appointment time

If you need to cancel your appointment just give us a call and we can cancel this for you, we are open 24/7 all year round.

What happens after the Home Emergency is completed?

Once the Home Emergency has been completed the contractor will confirm and ask you to sign to say the work has been completed. If there is damage to your property following the Home Emergency please contact your building Insurer for further help and support.

What is a temporary repair?

The Home Emergency service is to stop the initial problem and prevent further damage to the property, where possible the contractors will provide a permanent repair, however depending on your policy coverage a temporary repair maybe completed, this maybe isolation of a water leak rather than a full repair,

Can I use my own tradesperson?

Please contact CET before arranging your own trade person, this will require authorisation to ensure the work is covered within your policy. Once approved, and your home emergency completed and you have paid your own trade person please send the invoice to reimbursements@cet-uk.com. Please ensure it is on official company letterhead and includes a full breakdown of parts & labour. If it's a boiler fault, the Gas Safe or Oftec registration details of the company need to be included.

What happens if my claim is rejected?

Your claim maybe rejected due to the level of cover you have under your policy. This would normal be at the point you make a claim, however it may be when the contractor is on site and diagnosis the problem. We may still be able to help via our pay on use service, please contact us for further information.