National Customer Service Week

Keeping the customer at the heart of our business

At CET we focus on listening to, and shaping bespoke service around, the needs of UK insurers and loss adjusters. Customer service excellence has always been one of the driving forces behind our continued commitment service improvement.

However, it is our innovative use of technology that is a key differentiator in the market, generating process efficiencies and improving the customer experience. From revolutionary job management applications to online customer portals and mobile claims tracking, CET is a truly digital enterprise.

We keep the customer a the heart of our business and the decision we make - find out from our colleagues how we do it:

 

We believe in championing the customers’ cause; in keeping them informed and in building open and transparent relationships that exceed expectations. Our experience in the insurance market enables us to offer a uniquely comprehensive range of outsourced services to our clients in the insurance sector.

Our Services

24/7 Home Emergency

CET does the right thing for customers, always – and that means creating bespoke services, keeping them informed, treating them fairly and always delivering on promises. Whatever the challenge, we roll up our sleeves, get stuck in and sort it out quickly. We work hard and won’t stop until we’ve finished the job to the customer’s satisfaction.

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Underground Services

CET Property Assurance provides a reliable, nationwide drainage investigation and repair service; featuring drainage mapping, CCTV surveying and 24/7 emergency drainage response.

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Subsidence Investigation

CET is the UK’s leading provider of subsidence investigation and remediation services. Our service includes foundation and drainage investigation, soil analysis and building monitoring.

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Specialist Property Services

CET provides a range of specialist property services to the Insurance Sector; designed to increase customer acquisition, provide differentiation and build stronger customer relationships.

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What's New at CET

Get up-to-date with all of our latest news

CET announces new strategic partnership with Arc Legal

CET UK has partnered with Arc Legal Group (Arc Legal), part of the AmTrust Financial Group, a leading provider of Legal Expenses Insurance and Assistance products

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CET holds extended leadership day at Walsall Head Office

CET hosted a Leadership Day where the extended leadership population all gathered onsite at the Walsall head office for a business update, recap of the year so far

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CET hosts annual Contractor Conference at Worcester Bosch HQ

The annual CET Contractor Conference took place last month at Worcester Bosch HQ, hosting 100 contractors from the CET network. 🤝 The conference included a

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