Service Excellence for Home Emergency Customers

CET’s Home Emergency contact center is the first line of response for home emergency claims for several of the UK’s largest insurers and loss adjusters. It relies on IP Office Contact Center Server Edition from Avaya to manage those calls effectively, meet challenging service level agreements and maintain customer satisfaction.

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Ensuring Storm Surge Preparedness

In this article we look at how effective storm surge planning and mobilisation on the part of insurance claim service providers can benefit both policy holders and insurers alike.

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