Service Centre Operative

Position: Service Centre Operative

Location: Castle Donington, Leicestershire

Salary: Dependent upon experience


Home Emergency – at some point in our lives everyone will have one. Whether it’s a broken-down boiler, a leaking roof, or rodent infestation – you want to know that there’s someone out there that can help.

That’s where CET’s Service Centre Operatives come in. Our dedicated team supports our customers when they need it most, helping them to claim on their Home Insurance to fix their problems.

If you’re passionate about helping others, a great listener and thrive in a busy environment, this might be the job for you.

We work with household names to deliver their Home Emergency services to their customers. We have a non-sales environment and are completely focussed on making sure that our customers get the help that they need, when they need it.

If you haven’t worked in a call centre environment before, don’t worry, we’ll give you an intensive training course that will coach you through how to handle Home Emergency calls, as well as how to use our state-of-the-art systems.

With a great team of Supervisors, Trainers and Managers, you’ll have all the support that you need, so that you can support our customers.

If this sounds like the role for you, send your CV and a covering letter about why you would make a great Service Centre Operative to

Here’s what your future colleagues have to say:


“CET is a very welcoming place with friendly people and a relaxed atmosphere. The Trainers, Supervisors and management are very helpful and are always there if needed.”

“I’ve been working here for two months and I am enjoying my time here. I’m also getting opportunities within the company, learning how to work for different departments, which is great for my development. Everyone here is friendly and helpful, whether it be Supervisors, Team Leaders or just another colleague.”

“If you are looking for a career and to learn new skills in a professional but friendly environment, join CET. I have worked for many contact centres in the past and this is by far the best environment I have ever worked in.”