Claims Handlers Positions Available

Position: Claims Handlers

Location: Castle Donington, Leicestershire

Salary: Dependent upon experience


CET home emergency is currently looking for service centre operatives to join their expanding team. Unlike other call centres we are not a sales focused environment we are completely focused on the customer journey. We deal with customers that are experiencing a home emergency on behalf of well known insurers. It would be your role to ensure that this experience is a smooth and as efficient as possible and to help support them during a difficult time but offering exceptional customer service.

Our successful applicants will receive 3 weeks intensive training within a group of new starters and this will continue on as you move into the service centre full time. We have a great supportive culture with a team of supervisors, trainers and managers that want to support your success in your role at CET.

In addition to the training we offer a structured career path that enables you to earn more when you learn more skills on the job. Our pay scheme is not commission or sales related.


Feedback from our new starters:


“A very welcoming place with friendly people and relaxed atmosphere.  The trainers, supervisors and management are very helpful and are always there if needed.”

“Very good company to work for, everyone is very helpful and supportive. very friendly environment”

“Been working here for just 2 months and I am enjoying my time here, also getting opportunities within the company, with learning the likes of Deployment, everyone here is friendly and helpful, whether it be Supervisors, Team Leaders or just another colleague.”

“Working at CET for a few months now and from the moment I went for my interview it was somewhere I wanted to work I was greeted with friendly faces and when I joined and got the job the training was brilliant I never felt that I wasn’t ready to do the role.”

“When I went to the live floor I was taken back with the support and knowledge of the current staff and management that sole interest is to develop you.”

“If you are looking for a career and to learn new skills in the professional but friendly environment where everyone is there for everyone join CET I have worked for many contact centres in the past and this is by far the best environment I have ever worked in.”

To apply please send your covering letter and CV to