SIMPLIFi – the automated claims management application
Designed to improve the efficiency of claims managers and trades alike; SIMPLIFi is an innovative, online job management and reporting application. First introduced in February 2015, SIMPLIFi enables CET claims managers to assign work-orders remotely and exchange real-time status updates with our UK network of approved tradespeople.
SIMPLFi is an industry first from CET; adding value to our assurance partners and placing the customer at the heart of the claims management process.
SIMPLIFi provides additional levels of process automation and management, ensuring fast and accurate recording of the end-to-end claims process. Real-time status updates on individual claims provide contact centre agents with up-to-date information, enabling them to keep policy holders informed every step of the way.
Individual claims can be logged, assigned and managed by the CET claims handler, with information delivered directly to the trades’ mobile device. While on-site, engineers can complete health and safety assessments, log electronic time sheets, upload photos, requisition parts and obtain instant customer feedback.
Powerful reporting and analytics tools allow assurers to gain insight into key performance metrics such as response times, average fix times and time spent on-site; helping to deliver an excellent customer experience
CET Property Assurance. Putting the customer first.
To book your free demonstration, complete the enquiry form on this page and don’t forget to reference SIMPLIFi in your message.