We operate within a framework of quality, accreditation and safety. Each of these activities is backed by our customer charter and managed by the CET OHS&Q department, headed by our Business Assurance Manager, Dave McCabe.
Working across the entire business, they are responsible for driving improvements and best practice and for monitoring activity to ensure both performance and compliance are always to the highest possible standard.
CET has a constantly evolving Quality Management system. A detailed Quality Plan (adopted in 2010), is managed by a team who are responsible for helping CET achieve key ISO certifications in every aspect of our business – to sit alongside our extensive UKAS testing accreditations. Key milestones achieved during the Quality Plan journey include:
- ISO 9001 – Documented Quality Systems
- ISO 14001 – Environmental Management Systems
- ISO 18001 – Occupational Health and Safety Management Systems
CET are actively pursuing additional accreditations as a part of our ongoing commitment to quality assurance.
Health & Safety
CET has always believed that a customer service orientated company should put emphasis on Health & Safety, both in terms of protecting its workforce and ensuring that its clients can have complete confidence in operational processes. Unlike many of our competitors, we have a full time Health & Safety Manager who reports direct to the CEO and the Board and is active through all areas of the company.
We hold health and safety accreditation from SafeContractor, CHAS, Construction line and Link-Up, and are members of the British Safety Council. We also carry out certified training for both staff and suppliers, ensuring that all of our people are kept abreast of current requirements. Training covers everything from manual handling and confined space entry, through to emergency first aid and risk assessment, using both formal and informal courses.
Putting the customer at the heart of what we do has long been part of our culture and underpins our way of working. This is encapsulated in a customer charter that outlines our approach at every stage of the customer journey and is the focal point of all our training programmes. The charter states that CET will:
- Champion the customer and their needs
- Keep the customer fully informed
- Deliver a bespoke service commitment in response to each customer’s individual requirements