CET Macmillan Cancer Support Update

Spring is almost upon us and we are gearing up (pun intended) for our virtual cycle event in aid of Macmillan Cancer Support. Teams from the Infrastructure and Property Assurance divisions will race against each other over the 450 mile distance between our offices in Harrietshem, Kent and East Kilbride, South Lanarkshire.

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Service Excellence for Home Emergency Customers

CET’s Home Emergency contact center is the first line of response for home emergency claims for several of the UK’s largest insurers and loss adjusters. It relies on IP Office Contact Center Server Edition from Avaya to manage those calls effectively, meet challenging service level agreements and maintain customer satisfaction.

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