CET is a leading provider of Home Emergency solutions to UK insurance companies, supporting over 3 million customers across the UK.
We deliver a full range of specialist property repair services including emergency repairs in the home, drainage survey, excavation and reinstatement and subsidence investigation.
Since 1988, we have built a reputation for excellence due to the commitment of our 250 strong team of experts, focused on delivering an exceptional claims journey through technology and innovation.
There are few things more distressing than something going wrong in the home; whether that’s a water leak, blocked drain, or even an unwelcome pest infestation.
Our 250+ strong home emergency response team is there, ready to support customers, from first notification of loss right through to resolution.
Our team of subsidence specialists conduct on-site surveys to investigate the cause of property subsidence.
This includes:
Key stats:
Over 3 million active customer policies
450 Policy Types
2,000 home emergency contractors
4.2 star great rating
1 million claims logged in SIMPLIFi
97% call answer rate
2025 was a significant year of growth for CET. Watch the video for a quick snapshot of the key highlights…
Keep up to date in 2026 by following CET on LinkedIn.
We work alongside some of the biggest Insurance and Water Companies in the UK.
SIMPLIFi is our state-of-the-art web and mobile application, built in-house to deliver a completely automated customer journey, from FNOL to deployment.
Customers using SIMPLIFi can rely on real-time updates from their contractor and track the progress of their claim quickly and easily. In turn, our agents benefit from full visibility over the claim, vulnerability monitoring, and surge scalability.
Though we’re passionate about technology, we recognise that not all of our customers will feel the same. Our SIMPLIFi system is built for flexibility, meaning that if your policyholder would prefer to talk to us on the phone, our trained contact centre handlers are there for them.
We innovate through technology to drive efficiencies and the best claims journey for customers.
We create an environment where everybody is heard and adds value.
We continuously improve the service we provide to our clients and customers.
We care for our customers, our people and the environment.
Our latest innovation, launched in 2024, is our Home Assistance Robotic Interface (HARI).
Developed in-house, HARI uses sophisticated AI to complete pre-qualification checks to speed up and improve the claims journey for our customers.
Using a sophisticated combination of natural language processing, speech recognition and text-to-speech to query, HARI can recognise and act on the reason for a customer’s call, guiding them through the initial identification process and cutting down call times by up to a minute.
Customers
Claims per Annum
Operation
Accredited Engineers
Mi DATA-SETS
Home Emergencies Resolved
Our Trustpilot score is based solely on customer reviews and is a combined score for all our products.
Stay updated with CET
We are active on LinkedIn, where we regularly share news, insights, and updates about our work.
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