CLAIMS MANAGEMENT

All our Property Assurance services are channeled through our Customer Service Centre; ensuring that performance levels are kept at their highest and delivering a technically excellent service to our customers across the UK.

We are able to offer a seamlessly integrated service to our clients’ customers. For example, a single call could initiate a home emergency repair through to a permanent repair; or a subsidence investigation through an emergency repair to a permanent household repair.

Every step of the way we work closely with our clients to identify the most efficient and effective way to manage claims. Our aim is always to improve customer satisfaction whilst reducing repair times, customer complaints and costs.

SIMPLIFi – the automated claims management application

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Designed to improve the efficiency of claims managers and trades alike; SIMPLIFi is an innovative, online job management and reporting application. First introduced in February 2015, SIMPLIFi enables CET claims managers to assign work-orders remotely and exchange real-time status updates with our UK network of approved tradespeople.

SIMPLFi is an industry first from CET; adding value to our assurance partners and placing the customer at the heart of the claims management process.

SIMPLIFi provides additional levels of process automation and management, ensuring fast and accurate recording of the end-to-end claims process. Real-time status updates on individual claims provide contact centre agents with up-to-date information, enabling them to keep policy holders informed every step of the way.

Individual claims can be logged, assigned and managed by the CET claims handler, with information delivered directly to the trades’ mobile device. While on-site, engineers can complete health and safety assessments, log electronic time sheets, upload photos, requisition parts and obtain instant customer feedback.

Powerful reporting and analytics tools allow assurers to gain insight into key performance metrics such as response times, average fix times and time spent on-site; helping to deliver an excellent customer experience

CET Property Assurance. Putting the customer first.

To book your free demonstration, complete the enquiry form on this page and don’t forget to reference SIMPLIFi in your message.

 

Customer Service Centre

CET’s state-of-the-art Customer Service Centre operates 24 hours a day, 365 days a year.

Based in our head office in Castle Donington, we employ in excess of 80 experienced staff from the local area. Our highly trained agents leverage the latest in advanced telephony and claims management systems to provide an unrivalled centre of excellence for the insurance sector.

Our outstanding commitment to customer service is just one of the reasons our clients trust us with their most valuable assets – their customers.

Our task-driven claims management system tracks customer engagement from first contact to closure, with a system of alerts linked to key performance indicators. End-to-end process management encompasses everything from first notification of loss to final claim fulfilment.

This allows us to monitor every claim and provide transparent, real-time reporting, which has been further enhanced with the implementation of the CET Supplier App.

 

National Coverage

CET maintains a highly qualified team of service and support engineers, backed by a nationwide network of approved tradesmen.

All of our suppliers are committed to meeting our high standards of service and have signed service level agreements covering quality of work, on-site behaviour, customer communication and health, safety and risk assessment standards.

Every supplier goes through a comprehensive induction process, supervised by CET’s Business Assurance Manager who assists in the management and training of Health, Safety and Quality Assurance processes. Ongoing monitoring and assessment ensures that all of our suppliers remain committed to service excellence and customer satisfaction at all times.

 

 

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