On Thursday 22nd June, CET attended LV='s annual treasure hunt in aid of Family Action & Lighthouse, LV='s chosen charity.
Technology plays an important role in ensuring customer service excellence for CET
CET’s home emergency contact centre is the first line of response for home emergency claims for several of the UK’s largest insurers and loss adjusters. It relies on IP Office Contact Center Server Edition from Avaya to manage those calls effectively, meet challenging service level agreements and maintain customer satisfaction.
Home emergency claims management is a vital component of the UK property insurance market. As a specialist provider of outsourced services to some of the UKs leading insurance firms, it is essential that we provide a fast, efficient and friendly response - putting the customer first.
Our investment in the latest call management solutions from Avaya has helped us to deliver significant improvements in both user and customer experiences:
On Thursday 22nd June, CET attended LV='s annual treasure hunt in aid of Family Action & Lighthouse, LV='s chosen charity.